At AMIRÁ, we prioritize our customers’ satisfaction and aim to ensure a seamless experience with our Exchange Policy. If you are not completely satisfied with your purchase, you may return the item to us within 14 days of receipt, and we will gladly assist you.
Eligibility for Exchange
To qualify for an exchange, the following conditions must be met:
- Items must be unworn, unwashed, and unused, with all original tags attached.
- Only clothing items purchased within 14 days of receipt are eligible for exchange under the AMIRÁ Exchange Policy.
- The original invoice slip must be provided at the time of the exchange.
- Exchanges must be of equal or higher value than the original product price.
For Damaged or Incorrect Items Delivered
If you receive a damaged or incorrect product, please contact us at +8801755-530956 and provide the following details for evaluation:
- Order Number
- Images of the delivered item, highlighting the visible issue
Important Notes
- Items Excluded from Exchange:
- Discounted or special offer items
- Fashion jewelry
- Refund Policy:
- No cash or bank refunds are available for exchanged products.
- Stock Availability:
- All exchanges are subject to the availability of stock.
- Delivery Charges:
- Customers are responsible for delivery charges when requesting an exchange for online orders.
Order Cancellation
- Orders cannot be canceled or edited after they have been processed or dispatched.
- Customers may cancel orders at any time before they are processed.
- AMIRÁ reserves the right to cancel orders in cases such as:
- Items being out of stock
- Pricing errors
- Payment decline by the issuing financial institution
Refusal of Orders
- If an order is refused by the customer at the time of delivery, AMIRÁ will not be liable to refund or compensate the order amount.
For any further assistance, feel free to reach out to us. Thank you for choosing AMIRÁ!